Online Pharmacy Policy
Hamlin Animal Hospital – Prescription Policy
At Hamlin Animal Hospital, we are committed to exceptional veterinary care and a smooth, stress-free prescription process for you and your pet. Below is our official policy outlining how prescriptions are handled, timelines, and applicable service fees.
1. Standard Prescription Requests
Cost: We are waiving any record or admin fees — no charge for standard written prescriptions (until further notice).
Processing Time: Please allow 3–5 business days.
Pickup Only: Prescriptions must be picked up in person at our office — we are not able to mail them.
2. Special Prescription Requests
Some medications — especially those filled by major national pharmacy chains and online retailers — must be physically mailed to the pharmacy due to state regulations.
Options:
- Self-Mailing: Pick up the prescription and mail it yourself (typical delivery time is about 1 week one-way).
- Expedited Call-In/Mail Service:
- Service Fee: Covers staff and doctor time for same- or next-day processing.
- Benefit: Medications can arrive within a few days instead of 1–2 weeks.
- ETA: Contact your pharmacy directly for delivery estimates.
Tip: Provide as much advance notice as possible to avoid treatment delays.
3. Prescription Rights & Pharmacy Options
At Hamlin Animal Hospital, we support your right to choose where your pet's prescriptions are filled.
Florida law gives veterinary clients the option to:
- Receive a written prescription for medication that can be filled at the pharmacy of your choice; or
- Have your prescription filled through Hamlin Animal Hospital, if we are able to provide the prescribed medication.
Exceptions
Please note that Florida law recognizes certain exceptions. These provisions do not apply:
- When immediate dispensing of medication is necessary to preserve life or prevent suffering.
- When the prescription is for a controlled substance or other medication subject to federal or state dispensing restrictions.
If you would like a written prescription, please let our team know. We are happy to provide one in accordance with Florida law and applicable veterinary regulations.
Processing Times
- Written prescription requests generally require 3–5 business days for processing.
- Prescriptions must be picked up at our hospital unless otherwise required by law.
- Please request refills before your pet runs out of medication to help avoid treatment interruptions.
4. Online Pharmacy Option
Order medications directly through our online pharmacy:
🔗 HamlinVet.CovetrusPharmacy.com (also accessible via HamlinVet.com).
Advantages:
- Order 24/7 from home.
- Medications ship to the address on file — double-check if you've moved.
Important:
Our online pharmacy is an independent, nationwide third-party provider.
We cannot make changes or place orders on your behalf.
All order, shipping, or tracking inquiries must be directed to the pharmacy.
For your convenience, prescriptions, preventatives, diets, and other approved products may be ordered through our online pharmacy:
HamlinVet.CovetrusPharmacy.com
Orders placed through our online pharmacy are processed and shipped by an independent third-party pharmacy provider. Questions regarding orders, shipping, delivery status, returns, billing, or account information should be directed to the online pharmacy provider.
5. Planning Ahead
To prevent gaps in your pet's treatment:
- Request refills before your pet runs out.
- Allow 3–7 business days for standard prescriptions.
- Provide extra notice for special or compounded medications.
Questions?
If you have questions regarding prescription options, refill requests, or pharmacy services, please contact our team at (407) 872-7772.
6. Frequently Asked Questions
Are standard prescriptions free?
Yes — there is no charge for standard written prescriptions until further notice.
Is there a fee for some prescriptions
Yes — certain prescriptions require additional staff and doctor time for expedited mailing and verification.
Why do some prescriptions have to be mailed?
State laws require certain pharmacies to receive original paper copies.
Can I avoid the service fee?
Yes — you may mail the prescription yourself, but delivery may take 1–2 weeks.
Can I use the online pharmacy for any medication?
In most cases, yes. Visit HamlinVet.com and click Online Pharmacy.
Is the online pharmacy part of Hamlin Animal Hospital?
No — it is an independent third-party service. All customer service inquiries should be made directly to the pharmacy.
📞 Contact Us
Hamlin Animal Hospital
Phone: 407-872-7772
Website: www.HamlinVet.com
Thank you for trusting us with your pet’s care and for helping us maintain a smooth prescription process.
