Online Pharmacy Policy
Hamlin Animal Hospital – Prescription Policy
At Hamlin Animal Hospital, we are committed to exceptional veterinary care and a smooth, stress-free prescription process for you and your pet. Below is our official policy outlining how prescriptions are handled, timelines, and applicable service fees.
1. Standard Prescription Requests
Cost: We are waiving any record or admin fees — no charge for standard written prescriptions (until further notice).
Processing Time: Please allow 3–5 business days.
Pickup Only: Prescriptions must be picked up in person at our office — we are not able to mail them.
2. Special Prescription Requests
Some medications — especially those filled by major national pharmacy chains and online retailers — must be physically mailed to the pharmacy due to state regulations.
Options:
- Self-Mailing: Pick up the prescription and mail it yourself (typical delivery time is about 1 week one-way).
- Expedited Call-In/Mail Service:
- Service Fee: Covers staff and doctor time for same- or next-day processing.
- Benefit: Medications can arrive within a few days instead of 1–2 weeks.
- ETA: Contact your pharmacy directly for delivery estimates.
Tip: Provide as much advance notice as possible to avoid treatment delays.
3. Online Pharmacy Option
Order medications directly through our online pharmacy:
🔗 HamlinVet.CovetrusPharmacy.com (also accessible via HamlinVet.com).
Advantages:
- Order 24/7 from home.
- Medications ship to the address on file — double-check if you’ve moved.
Important:
Our online pharmacy is an independent, nationwide third-party provider.
We cannot make changes or place orders on your behalf.
All order, shipping, or tracking inquiries must be directed to the pharmacy.
4. Planning Ahead
To prevent gaps in your pet’s treatment:
- Request refills before your pet runs out.
- Allow 3–7 business days for standard prescriptions.
- Provide extra notice for special or compounded medications.
5. Frequently Asked Questions
Are standard prescriptions free?
Yes — there is no charge for standard written prescriptions until further notice.
Is there a fee for some prescriptions
Yes — certain prescriptions require additional staff and doctor time for expedited mailing and verification.
Why do some prescriptions have to be mailed?
State laws require certain pharmacies to receive original paper copies.
Can I avoid the service fee?
Yes — you may mail the prescription yourself, but delivery may take 1–2 weeks.
Can I use the online pharmacy for any medication?
In most cases, yes. Visit HamlinVet.com and click Online Pharmacy.
Is the online pharmacy part of Hamlin Animal Hospital?
No — it is an independent third-party service. All customer service inquiries should be made directly to the pharmacy.
📞 Contact Us
Hamlin Animal Hospital
Phone: 407-872-7772
Website: www.HamlinVet.com
Thank you for trusting us with your pet’s care and for helping us maintain a smooth prescription process.
